SO.... I work at The Home Depot and as a female I've found it's very hard to get respect. I never thought it would be, being 2010 and all, but turns out it is. Most customers who come in, not just male customers females as well, feel as if the girls who work in the store are only cashiers, and refer to us as cashiers and not as associates in a given department. Another example is that when I am stocking the department shelves and lifting boxes, using a box cutter or trying to move around the orange ladders male customers will ask me if I need help doing it, which would be fine if i were struggling. Most of the time they say it in a tone like, "oh sweet little fragile girl obviously you cannot handle this situation yourself and need the aid of a man, here let me take this duty over and make your life a bit easier." Usually they don't give me time to answer.... so I just let them, because I cant be rude to the customers.
Those examples are just small instances where I am made to feel inadequate at my job; but the thing that really gets me more than anything is when I am helping a customer in my department with something I do know, and they doubt my knowledge and ask me if there is a male associate that could help them instead. I have two examples of when this has happened to me, but I am very aware that this has happened to many of the women I work with and at other stores as well.
EXAMPLE #1: I have always worked in the paint department even though I was never technically a paint associate until this October when I switched stores. This means I have almost three years of experience in paint and in the store in general. One day at my old store a male customer in his mid 40s maybe was explaining that he moved into an older house where the walls were just Lath and Plaster. He was convinced I had no idea what that meant even though I had made it clear that I do in fact know exactly what he was talking about.
Lath and Plaster is a technique used in older houses mainly before the 1950s when drywall took its place. Laths are narrow strips of wood placed next to each other where plaster is then forced into the gaps to seal the wall.
Anyways, he was trying to remove wallpaper or something from the wall and was concerned that whatever he was going to use was going to ruin the lath and plaster wall as well. So, as I was helping him with certain removers he kept asking me if I was sure I knew what I was talking about. Even though I reassured him that i was very knowledgeable about the removers, yet every case is different and he would need to test a small area just in case, I was very sure that the one remover I was showing him would work for him. No matter how much I stressed this, he asked if there was an older gentleman associate that could better help him. I told him i was the only associate in the department, and he still wanted me to find an older male associate. Even though Tim is younger than me, he looks a little older and he is a department supervisor who is very knowledgeable, so I called him over and walked into the breakroom to cool down. After Tim had helped the customer, he came in and asked what was wrong and I told him and Tim was like, "yeah I don't know much about the removers so I read the labels" and when I asked what he sold him, he answered that he sold him the same exact thing I recommended. EXAMPLE #2: This happened just today. An older woman comes into the store and I am working the service desk. She seems a little flustered and she asks where Louis is. Louis didn't work today and I told her this and then went on the add that I would have the plumbing associate meet her in the department if she wanted to head down there. She quickly agreed that that is what she wanted me to do and then quickly added "but make sure you send a man not a girl." At that point I responded with a look of shock in reaction to how she said it, not so much what she said. I didn't mean to give her that look I was just caught off guard. She saw my face and responded, "oh hun it's not cause you're not cute or anything, its just cause this one girl told me she knew exactly what I was talking about and she looked all over and tried so hard and couldn't find it." Now, I understand that she may be weary of that same girl helping her, but all females? I highly doubt that she would have said "don't send a man" if one of the male associates were to lead her astray. Secondly, its really got to me that when she saw that I may have felt slightly offended, her response is that its not because I'm not "cute"... I could care less if Im cute or not because I am aware that my cuteness will not be the guide to your drain cleaners, but my experience here at the depot and the knowledge of the drain cleaner formulas and type we sell will. And FINALLY, the thing that got to me most was a greater issue than just the doubting a female associates knowledge of the products, or the cuteness that a female should have while working at the depot to make up for the lack of knowledge, it was the fact that a woman in her 70s who grew up in a time where woman had very little rights and even less respect than a woman does now, would not support her fellow females who are currently struggling in the workforce, especially in a male driven company such as the depot, for respect.
I am very offended by this assumption that my intellect, not just at the depot, but in life, is any less valid than my male counterpart's. I believe that I am a very intelligent woman and I know that there varying levels of knowledge. My blog's title "True knowledge is knowing that you know nothing" doesn't just mean that there is much more information in the universe that we, as an individuals, still need to know, but it also means that one person may know everything about one topic another person may know nothing about, yet the second person is still as intelligent because they may know just as much about another topic of which first knows nothing about.
I challenge each and everyone of you readers to never doubt anyones intellect, but if you find that they do not know much about one thing, ask them what they do know about, you might be pleasantly surprised.
~kro<3